Delivery

How do I track my parcel?

Once we despatch you order we will send you a confirmation with a tracking link.

We cannot guarantee any specific delivery time as it will work in with NZ Post courier schedule in your area.

Do I need to be home for my parcel?

We send all our orders "Authority To Leave" so you do not have to be home.

The courier will put in a safe place. If they cannot find a safe place they will not leave and will leave a card. Please ensure you do have a safe obvious place for the courier to leave your yummy items!

If you order heat & eat meals or Wopples, it is your responsibility to ensure you put into the freezer once the items arrive. (This will be by 9pm on the day of delivery which is when our packaging is rated until).

My ice pack was not frozen. My meals were not completely frozen.

That is normal. Our food and ice packs will arrive cold (under 4 degrees). They may have melted or not be totally frozen but that is normal. Simply ensure you put straight into the freezer.

Where do you deliver?

We can deliver to any New Zealand address that NZ Post delivers to.

However we cannot deliver perishable items (heat & eat meals) to rural addresses (as defined by NZ Post).

How long will delivery take?

North Island Non-Rural - Usually 1-3 working days
South Island - add an extra day
Rural - add an extra day
Note we do not send perishable items (wopples, meals) over the weekend.

How do I know if I have a rural address?

Check out https://www.nzpost.co.nz/tools/address-postcode-finder to determine if you are rural as defined by NZ Post. Do note each courier company has its own definition.

What is your free delivery threshold?

If you order items $50 or more the shipping is free.

✈️ South Island heat & eat meals we send airfreight which attracts an additional $15 fee

🚜 Rural attracts an additional $6 fee.

Order less than $50 have a $12 shipping fee.

How do perishable items (heat & eat meals) arrive safely?

1. We always send via a perishable service or airfreight to the South Island.
2. Our packaging is rated to 30 hours at a food safe temperature (under 4 degrees).
3. We use wool blankets and ice packs to assist.
4. We never send over the weekend.

What courier company do you use?

We use NZ Post for our deliveries.

Our Products

Are you totally vegan?

Yes! We started off vegetarian but changed to 100% vegan around 2016. We are plant powered. But even better, we do not use white flour, white sugar, deep friers. We maximise the healthiness of our food as much as possible!

Do you have many gluten-free items?

The vast majority of our items are gluten-free. Check out the ingredients.
Heat & Eat Meals - most are gluten-free except for some marked (G)
Wopples - all are gluten-free
Muesli - we have a couple of gluten free mueslis (marked GF). The rest contain oats.

What allergens do you have?

We use the following ingredients in our kitchen so all our products may contain these: gluten (oats, wheat, barley), peanut, sesame, almond, hazelnut, walnuts, pecan, Brazil nut, pistachio, cashew, soy, sulphites, lupin.